Refund policy

At Firemark Designs, we take pride in creating high-quality, custom-engraved products. Due to the personalized nature of our items, all sales are final and non-refundable unless the product arrives damaged or with an error on our part. If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos and your order details, and we’ll gladly work to resolve the issue.